All Ramblegard equipment comes with a 1-year warranty. As part of our aftersales support, Ramblegard offers a regular Service & Maintenance agreement, ranging from a simple call-out agreement to a fully comprehensive agreement that covers all parts & labour.
Ramblegard products are also available on finance. Now you can spread your acquisition costs over the life of the equipment and pay in instalments. Please contact us directly for more information.
- No work will be carried out without a contract
being in place or, where no maintenance contract has
been applied, until Purchase Order has been received
- Once Purchase Order is received a standard lead
time of 3 working days will apply, unless it is
requested as an emergency call-out, in which case it
will be within 24hrs.
- Manufacturer commits to initial response to Client
enquiries within 24hrs – providing that queries are
reported between 8.00hrs to 16.00hrs Monday to
Friday. ‘Following working day’ telephone response
time for Weekend/Bank Holidays.
- PLEASE NOTE: the standard terms of all maintenance
contracts DO NOT cover any call out or equipment
damage due to act of God / misuse / abuse or
vandalism of said equipment. For our full terms and
conditions of liability please refer to section 7 of our
Terms of Service Document on our website.
- The Manufacturer advises that all equipment should
be audited annually to ensure system compliance.
During the audit all equipment is checked and any
equipment malfunctioning will be marked defective
and removed from use, an item by item check report
including items that need repaired is generated at
this point for the customer.
- For customers with no contract, this Annual Audit is
a chargeable call out and all equipment needing
replaced once complete is additional to this charge.
- For customers on a Care Package, the cost of the
annual audit visit is covered. Quotations
will then be sent for all replacement equipment
required. A revisit will be arranged to set up all
replacement equipment once the Purchase Order
(P.O.) is received.
- For customers on a Care+ Package, the cost of the
annual audit visit is covered and all parts marked as
defective will be repaired or replaced as necessary, in
accordance with clause 1.4.